Bikanervala UAE Loyalty Program – Terms & Conditions

Bikanervala UAE Loyalty Program - Terms & Conditions

The "Bikanervala Club" Loyalty Program is open to all individuals and is valid for Bikanervala outlets in the UAE.
Membership is voluntary, lifetime valid, and non-transferable.
Registration is free, and a complete mobile number is required for enrollment.
Members must provide their registered mobile number at the time of billing to earn loyalty points.

Points earned can be redeemed only on purchases at participating Bikanervala UAE outlets.
Each loyalty point holds a value of 1 AED, with a round-off applied to non-decimal values.
Loyalty points are issued on non-discounted items and non-discounted invoices, based on net purchase value.
Points can be earned on purchases excluding taxes, statutory levies, delivery charges, and packaging fees.
Customers can redeem points on all invoices, including those with discounts and offers.
There is no minimum or maximum limit for redeeming points; they can be redeemed for any amount starting from 1 AED.

Loyalty points earned are valid for 12 months from the date of credit.
Points not redeemed within 12 months will automatically lapse and will not be re-credited.

Members are categorized into Silver, Gold, Platinum, and Diamond tiers based on their total spending.
Higher tiers may receive additional benefits, exclusive offers, and priority services.

Customers will not earn loyalty points on discounted items, products, or invoice amounts.
Points cannot be used for advance orders' prepayments but can be used for the remaining balance at checkout.
Points cannot be exchanged for cash, and no cash claims can be made in lieu of points or gifts.

Members who provide their date of birth and anniversary will receive special bonus coupons on these occasions.
Periodic updates on accumulated points and expiry reminders will be sent via SMS, email, and WhatsApp.
Exclusive promotions, updates, and offers will be communicated through various channels, including SMS, email, and WhatsApp.

Members are responsible for updating their mobile number and profile details by contacting us at Loyalty.Care@Bikanervala.ae or calling +971 4 256 1176.
A valid Government-issued ID is required to update mobile numbers associated with the loyalty account.

Bikanervala UAE reserves the right to terminate or modify the loyalty program without prior notice.
Membership may be revoked at the discretion of management, with all points forfeited.
By enrolling in the loyalty program, members consent to receive promotional communication via multiple channels.

For any assistance, reach out to Loyalty.Care@Bikanervala.ae or call +971 4 256 1176.