Frequently Asked Questions
Ordering
How can I place an order online?
You can browse our products, add your favourites to the cart, enter your delivery details,
and complete your order using the available payment options.
Can I modify or cancel my order?
You can browse our products, add your favourites to the cart, enter your delivery details,
and complete your order using the available payment options.
Can I order sweets and snacks for someone else?
You can browse our products, add your favourites to the cart, enter your delivery details,
and complete your order using the available payment options.
Can I place an order for a special occasion?
You can browse our products, add your favourites to the cart, enter your delivery details,
and complete your order using the available payment options.
Delivery
Where does Bikanervala deliver?
Delivery availability depends on the product and the delivery location. You can check whether
delivery is available by entering your location during checkout.
How long will my order take to arrive?
Delivery availability depends on the product and the delivery location. You can check whether
delivery is available by entering your location during checkout.
Can I track my order?
Delivery availability depends on the product and the delivery location. You can check whether
delivery is available by entering your location during checkout.
What happens if my order arrives damaged?
Delivery availability depends on the product and the delivery location. You can check whether
delivery is available by entering your location during checkout.
Products
Are Bikanervala sweets freshly prepared?
Our sweets and food products are prepared with attention to quality and freshness. Product-specific
shelf-life and storage information may vary and should be checked on the product packaging.
How should I store my sweets?
Our sweets and food products are prepared with attention to quality and freshness. Product-specific
shelf-life and storage information may vary and should be checked on the product packaging.
Do you offer gift packaging?
Our sweets and food products are prepared with attention to quality and freshness. Product-specific
shelf-life and storage information may vary and should be checked on the product packaging.
Are ingredients and allergen information available?
Our sweets and food products are prepared with attention to quality and freshness. Product-specific
shelf-life and storage information may vary and should be checked on the product packaging.
Payments
What payment methods are available?
Available payment methods may include credit cards, debit cards, UPI, net banking, and other
payment options offered during checkout.
Is online payment secure?
Available payment methods may include credit cards, debit cards, UPI, net banking, and other
payment options offered during checkout.
Is online payment secure?
Available payment methods may include credit cards, debit cards, UPI, net banking, and other
payment options offered during checkout.
What should I do if my payment was successful but my order was not confirmed?
Available payment methods may include credit cards, debit cards, UPI, net banking, and other
payment options offered during checkout.
Returns & Refunds
Can I return a food product after delivery?
Returns for food and perishable products may be subject to specific conditions. Please contact customer care if you receive an incorrect, damaged, or defective product.
How do I request a refund?
Returns for food and perishable products may be subject to specific conditions. Please contact customer care if you receive an incorrect, damaged, or defective product.
How long does a refund take?
Returns for food and perishable products may be subject to specific conditions. Please contact customer care if you receive an incorrect, damaged, or defective product.
Stores & Services
How can I find a Bikanervala store near me?
You can use the store locator on our website to find Bikanervala outlets and their available services.
Does Bikanervala provide catering services?
You can use the store locator on our website to find Bikanervala outlets and their available services.
Does Bikanervala provide catering services?
You can use the store locator on our website to find Bikanervala outlets and their available services.
Customer Support
How can I contact Bikanervala?
For questions about your order, products, delivery, or other services, you can contact our customer care team.
Email: customercare@bikanervala.com
Customer Care: +91 9650075931
Phone: 011-47006735
Still have questions?
We're here to help. Contact our customer care team and we'll be happy to assist you.